About Us

Our HospitalDr. Stephanie Polley opened Denton County Animal ER in 2002 to serve the emergency and critical care needs of dogs and cats in the Denton County area.

For the past 10 years, Denton County Animal Emergency Room has been providing high quality after-hours emergency care to pets and is recognized as a compassionate and skilled emergency care provider.

Denton County Animal ER is an annual sponsor of Dog Days of Denton and other local community activities. We work with the Denton Animal Shelter Foundation, Denton Animal Services and several rescue groups to help sick and injured animals in Denton and the surrounding areas.

Denton County Animal ER is open days and nights when your regular veterinarian is not available. We are equipped to cover a wide range of emergencies, including traumatic injuries, toxic exposures, metabolic disease, ophthalmologic injuries, respiratory crises, urogenital issues and neurological problems. We also provide relief from other injuries and ailments that may not be life-threatening but are causing your pet discomfort and you concern.

If your pet is in need of emergency care and it is during business hours, please call our hospital or go directly to DCAER. We are located at:

4145 South I-35E, Suite 101
Denton, TX 76210
(940) 271-1200
Toll free at (800) 876-0060

Hours of operation: Monday through Thursday—5 p.m. to 8 a.m.

For weekend service, we open on Friday at 5 p.m. and close Monday morning at 8 a.m. We are open holidays.

Denton County Animal ER accepts Visa, MasterCard, American Express, Discover Card, checks (with a valid driver's license and check approval), cash, CareCredit (a financing option for qualified applicants), and FMPAY (a non-credit based alternative – requires a checking account). Payment is due at the time of service. We never want finances to limit the care for your pet so please alert us to any financial concerns you may have and we will do our best to work with you so that patient care is not affected.

Animal Emergency Services

All medical services rendered will be documented in complete medical records and be given to the owner and primary veterinarian designated by the owner.

Hospitalized patients will be required to leave a deposit in the amount of the estimated services to be provided.

Our HospitalDenton County Animal ER is committed to providing excellent patient care at the most reasonable cost possible. The expenses associated with emergency and critical care are often a concern for families. Unless the medical condition warrants immediate, life-saving intervention, our goal is to provide you with an accurate treatment plan and financial estimate before beginning treatment. To provide this estimate, typically a medical history will be taken and a physical exam will be performed so that our emergency veterinarian has some basic relevent medical information to use in creating an effective treatment plan. The estimate has a range of potential costs, and we do our best not to exceed the upper limit of the estimate without notifying you first.

Due to the nature of some medical conditions, however, it is not always possible to precisely predict the outcome or the associated costs of a medical problem. Changes in your pet's condition and related variables, such as length of anesthesia, types and amounts of medications dispensed and administered, allow us to only provide an estimate and not a final invoice. If substantial deviation from your treatment plan becomes necessary, you will be informed by the DCAER medical team and a new estimate of costs will be presented to you. If you have any concerns regarding the cost of your treatment, please discuss this with the veterinarian before treatment begins. We want to be sure we have a clear understanding of your wishes for the treatment of your pet. All hospitalized patients will be required to leave a deposit in the amount of estimated services to be provided.

An emergency hospital is very expensive to maintain. The hospital must be fully staffed with emergency trained veterinarians and technicians, whether two patients come through the door or twenty. Maintaining this state of readiness and a state-of-the-art hospital with the latest equipment to treat every possible emergency is very costly. We do our very best to offer affordable emergency services, but emergency care is typically going to be more expensive than your primary veterinarian for these reasons. This hospital is not-government owned or subsidized (like county hospitals). It is a private business. Therefore, we must charge for the services and care we provide in order to stay in business for all of our patients that need us.